Incidents reported on status page for Secure Clinic https://status.secure.clinic/ https://d1lppblt9t2x15.cloudfront.net/logos/0c55086f3dc67ffe50a45c28ff4a2c1b.png https://status.secure.clinic/ en https://status.secure.clinic/incident/555052 Thu, 01 May 2025 20:30:01 -0000 https://status.secure.clinic/incident/555052#4e819b381e9bf2a95f14d53a247729931234f2e24a8207e5673d89ad9f654695 Maintenance completed https://status.secure.clinic/incident/555071 Thu, 01 May 2025 18:24:00 -0000 https://status.secure.clinic/incident/555071#6ec8a29cc92096c3419cbb68b2e19510f00ac3f3414aedcd91e70355642735ff The fix has been implemented and the service is once again available. Please refresh your browsers if you are still experiencing the issue. https://status.secure.clinic/incident/555071 Thu, 01 May 2025 17:58:00 -0000 https://status.secure.clinic/incident/555071#22fa1db621dc48df72cdf962b2fafbbd89e65fc9b7b207cfa927bb5bd43a654f After an unexpected error during routine maintenance, users are unable to log in to the system. Users see the loading screen indefinitely. A fix has been identified and is being implemented as soon as possible. https://status.secure.clinic/incident/555052 Thu, 01 May 2025 17:00:01 -0000 https://status.secure.clinic/incident/555052#5645ca49604b2fb7cd394267240c0547074a807a572049b5494a37f17e8497e4 A routine upgrade to fix a number of bugs. No downtime is expected. https://status.secure.clinic/incident/555052 Thu, 01 May 2025 17:00:01 -0000 https://status.secure.clinic/incident/555052#5645ca49604b2fb7cd394267240c0547074a807a572049b5494a37f17e8497e4 A routine upgrade to fix a number of bugs. No downtime is expected. https://status.secure.clinic/incident/555052 Thu, 01 May 2025 17:00:01 -0000 https://status.secure.clinic/incident/555052#5645ca49604b2fb7cd394267240c0547074a807a572049b5494a37f17e8497e4 A routine upgrade to fix a number of bugs. No downtime is expected. https://status.secure.clinic/incident/461682 Fri, 15 Nov 2024 06:00:28 -0000 https://status.secure.clinic/incident/461682#aa463492a0c4d2577d9285c7cafff8b43dba9b175e377f3303e4feb3a6efc916 Maintenance completed https://status.secure.clinic/incident/461682 Thu, 14 Nov 2024 21:30:28 -0000 https://status.secure.clinic/incident/461682#75ff7242f635d33f28c191109492ca89868c6cb7a5010cf932134d3dfc9fd0ec Further major upgrades are being made to keep your systems up to date. Short periods of downtime less than 5 minutes may occur in this period. https://status.secure.clinic/incident/461160 Thu, 14 Nov 2024 04:04:22 -0000 https://status.secure.clinic/incident/461160#b04b01a4fc7a1444a0f2a6b27f7816effaa3f9d1a26744fe414c2e2bd75daac4 Maintenance completed https://status.secure.clinic/incident/461160 Thu, 14 Nov 2024 02:05:22 -0000 https://status.secure.clinic/incident/461160#0c12e86e1bb381b919ae1708c7798c85e779896bd57bc7ed2d4fc2c05a2202a9 Our database is being upgraded. Downtime is expected to be less than ten minutes. https://status.secure.clinic/incident/433339 Sat, 28 Sep 2024 06:15:33 -0000 https://status.secure.clinic/incident/433339#c700a4d6353ff4b52064a2b7d59dd7cbead55e9e03e054efadbf752f287d60ec Maintenance completed https://status.secure.clinic/incident/433339 Sat, 28 Sep 2024 05:00:00 -0000 https://status.secure.clinic/incident/433339#2a56598adc6fd25234b54515d5e340bd3ce2fd4e66efeb28cd594ae7540e12c6 New Custom Fields and options for pre-registering your patients are being added. Some downtime is expected during this update. https://status.secure.clinic/incident/433339 Sat, 28 Sep 2024 05:00:00 -0000 https://status.secure.clinic/incident/433339#2a56598adc6fd25234b54515d5e340bd3ce2fd4e66efeb28cd594ae7540e12c6 New Custom Fields and options for pre-registering your patients are being added. Some downtime is expected during this update. https://status.secure.clinic/incident/433339 Sat, 28 Sep 2024 05:00:00 -0000 https://status.secure.clinic/incident/433339#2a56598adc6fd25234b54515d5e340bd3ce2fd4e66efeb28cd594ae7540e12c6 New Custom Fields and options for pre-registering your patients are being added. Some downtime is expected during this update. https://status.secure.clinic/incident/427166 Thu, 12 Sep 2024 20:57:07 -0000 https://status.secure.clinic/incident/427166#df652510af998ac3c49afa431209ca9f05f9ce9eb13f36ae49f9bc5924569162 Maintenance completed https://status.secure.clinic/incident/427166 Thu, 12 Sep 2024 19:00:15 -0000 https://status.secure.clinic/incident/427166#1f83baf7d3d992499dd608e84396efedb7722d6c610410dd67df9acf0c94789c We are preparing for an upgrade to improve your ability to search for and find your patients from within Secure Clinic. A brief period of unavailability is expected between these times - please see your emails for further information. https://status.secure.clinic/incident/427166 Thu, 12 Sep 2024 19:00:15 -0000 https://status.secure.clinic/incident/427166#1f83baf7d3d992499dd608e84396efedb7722d6c610410dd67df9acf0c94789c We are preparing for an upgrade to improve your ability to search for and find your patients from within Secure Clinic. A brief period of unavailability is expected between these times - please see your emails for further information. https://status.secure.clinic/incident/427166 Thu, 12 Sep 2024 19:00:15 -0000 https://status.secure.clinic/incident/427166#1f83baf7d3d992499dd608e84396efedb7722d6c610410dd67df9acf0c94789c We are preparing for an upgrade to improve your ability to search for and find your patients from within Secure Clinic. A brief period of unavailability is expected between these times - please see your emails for further information. https://status.secure.clinic/incident/427166 Thu, 12 Sep 2024 19:00:15 -0000 https://status.secure.clinic/incident/427166#1f83baf7d3d992499dd608e84396efedb7722d6c610410dd67df9acf0c94789c We are preparing for an upgrade to improve your ability to search for and find your patients from within Secure Clinic. A brief period of unavailability is expected between these times - please see your emails for further information. https://status.secure.clinic/incident/427166 Thu, 12 Sep 2024 19:00:15 -0000 https://status.secure.clinic/incident/427166#1f83baf7d3d992499dd608e84396efedb7722d6c610410dd67df9acf0c94789c We are preparing for an upgrade to improve your ability to search for and find your patients from within Secure Clinic. A brief period of unavailability is expected between these times - please see your emails for further information. https://status.secure.clinic/incident/381840 Sun, 09 Jun 2024 19:35:06 -0000 https://status.secure.clinic/incident/381840#5070a93c7f38d9b9432cc0f7ea51688afff115053e14af2d4f4d67bda7a69045 Maintenance completed https://status.secure.clinic/incident/381840 Sun, 09 Jun 2024 19:00:00 -0000 https://status.secure.clinic/incident/381840#33645e2f9c865946a3d9840bf9b6b7066b954994d097d5948590ed10dec6f7fd Users will be unable to access the system for up to four hours whilst the system is upgraded to add new email and SMS message notification features to the appointment calendar. Please review the advice given in last weeks email. https://status.secure.clinic/incident/381840 Sun, 09 Jun 2024 19:00:00 -0000 https://status.secure.clinic/incident/381840#33645e2f9c865946a3d9840bf9b6b7066b954994d097d5948590ed10dec6f7fd Users will be unable to access the system for up to four hours whilst the system is upgraded to add new email and SMS message notification features to the appointment calendar. Please review the advice given in last weeks email. https://status.secure.clinic/incident/369755 Wed, 15 May 2024 15:12:00 -0000 https://status.secure.clinic/incident/369755#01cbde8f126befdb4f8c9d00fd321994efda40b78afce1a86c62c9e017d2eb95 The issue affecting users being able to update text entries and files has been resolved. Users may need to refresh the page and login again to proceed. https://status.secure.clinic/incident/369755 Wed, 15 May 2024 15:03:00 -0000 https://status.secure.clinic/incident/369755#7f3de30d3ddcc5b6dc3a279cdf4338b524f6698bb199c606b50120de6056ea59 The update to the system is underway. Next update expected within 60 minutes. https://status.secure.clinic/incident/369755 Wed, 15 May 2024 14:19:00 -0000 https://status.secure.clinic/incident/369755#f4b45b19e8a1e09fa4560986a0491ad64cfd3e21b1364707b628f56bcda687b7 We have identified the cause of the issue, and a fix is being prepared. Further updates are expected within the hour. https://status.secure.clinic/incident/369755 Wed, 15 May 2024 13:18:00 -0000 https://status.secure.clinic/incident/369755#0db45f661b42cb8541f0de25ffe95cff02b8b82b736cd316fcb76185ecd69b2d A small number of users have reported that they are unable to save edits to notes in their patient record. Our team are investigating, next update expected before 18:00. Other services are running normally. https://status.secure.clinic/incident/364579 Thu, 09 May 2024 19:46:36 -0000 https://status.secure.clinic/incident/364579#273050f7da61532be7c2cff4259e846b267ea974d5f0d363e6d963e471f32b20 Maintenance completed https://status.secure.clinic/incident/364579 Thu, 09 May 2024 17:30:00 -0000 https://status.secure.clinic/incident/364579#08d467ce3b8ea2abf173764f7fe8478f35c06d03f10b1492155aa7429c9de503 We are upgrading all Secure Clinic customers to the latest version of the software. This major update will allow clients to manage an appointments diary for their patients which is integrated directly into the Secure Clinic EHR. No unavailability is anticipated during this upgrade, however it has been scheduled outside of UK office hours to reduce the risk from unexpected problems. We will update you by email with any changes to the schedule. Users logging in during the upgrade may experience unexpected behaviour or errors, and use of the system during this period for important tasks is not advised. The feature will be available to try immediately after the maintenance window. https://status.secure.clinic/incident/364579 Thu, 09 May 2024 17:30:00 -0000 https://status.secure.clinic/incident/364579#08d467ce3b8ea2abf173764f7fe8478f35c06d03f10b1492155aa7429c9de503 We are upgrading all Secure Clinic customers to the latest version of the software. This major update will allow clients to manage an appointments diary for their patients which is integrated directly into the Secure Clinic EHR. No unavailability is anticipated during this upgrade, however it has been scheduled outside of UK office hours to reduce the risk from unexpected problems. We will update you by email with any changes to the schedule. Users logging in during the upgrade may experience unexpected behaviour or errors, and use of the system during this period for important tasks is not advised. The feature will be available to try immediately after the maintenance window. https://status.secure.clinic/incident/364579 Thu, 09 May 2024 17:30:00 -0000 https://status.secure.clinic/incident/364579#08d467ce3b8ea2abf173764f7fe8478f35c06d03f10b1492155aa7429c9de503 We are upgrading all Secure Clinic customers to the latest version of the software. This major update will allow clients to manage an appointments diary for their patients which is integrated directly into the Secure Clinic EHR. No unavailability is anticipated during this upgrade, however it has been scheduled outside of UK office hours to reduce the risk from unexpected problems. We will update you by email with any changes to the schedule. Users logging in during the upgrade may experience unexpected behaviour or errors, and use of the system during this period for important tasks is not advised. The feature will be available to try immediately after the maintenance window. https://status.secure.clinic/incident/364579 Thu, 09 May 2024 17:30:00 -0000 https://status.secure.clinic/incident/364579#08d467ce3b8ea2abf173764f7fe8478f35c06d03f10b1492155aa7429c9de503 We are upgrading all Secure Clinic customers to the latest version of the software. This major update will allow clients to manage an appointments diary for their patients which is integrated directly into the Secure Clinic EHR. No unavailability is anticipated during this upgrade, however it has been scheduled outside of UK office hours to reduce the risk from unexpected problems. We will update you by email with any changes to the schedule. Users logging in during the upgrade may experience unexpected behaviour or errors, and use of the system during this period for important tasks is not advised. The feature will be available to try immediately after the maintenance window. https://status.secure.clinic/incident/364579 Thu, 09 May 2024 17:30:00 -0000 https://status.secure.clinic/incident/364579#08d467ce3b8ea2abf173764f7fe8478f35c06d03f10b1492155aa7429c9de503 We are upgrading all Secure Clinic customers to the latest version of the software. This major update will allow clients to manage an appointments diary for their patients which is integrated directly into the Secure Clinic EHR. No unavailability is anticipated during this upgrade, however it has been scheduled outside of UK office hours to reduce the risk from unexpected problems. We will update you by email with any changes to the schedule. Users logging in during the upgrade may experience unexpected behaviour or errors, and use of the system during this period for important tasks is not advised. The feature will be available to try immediately after the maintenance window. https://status.secure.clinic/incident/332590 Tue, 27 Feb 2024 13:00:00 -0000 https://status.secure.clinic/incident/332590#dc626b91a28e72443716dc078cc84e7fbe087207fadc37c74b918737d2448925 Maintenance completed https://status.secure.clinic/incident/332590 Tue, 27 Feb 2024 06:00:00 -0000 https://status.secure.clinic/incident/332590#035d7566235b1f42c4eb746309ef6fcb5e3c769d8fb6099659d643e7797d6b4c Following on from yesterdays brief outage, we are upgrading our network protocols. There may be brief periods of unavailability at the main address. Affected clients have been contacted directly with advice. https://status.secure.clinic/incident/332252 Mon, 26 Feb 2024 18:27:00 -0000 https://status.secure.clinic/incident/332252#746d6aec5d1380b72fe7459b7c0c4f876669be199c188b3296dc4e08434b5622 The cause the incident has been identified and rolled back successfully. Total downtime 7 minutes. https://status.secure.clinic/incident/332252 Mon, 26 Feb 2024 18:21:00 -0000 https://status.secure.clinic/incident/332252#f8e78befe4067f972f38d4616fba14045ba457e2c6ae40cf56ed80e4c935a74e During an out of hours update, users are currently unable to access Secure Clinic from the United Kingdom. Changes are currently being rolled back and the total downtime is expected to be less than 15 minutes. https://status.secure.clinic/incident/283181 Mon, 06 Nov 2023 18:00:00 -0000 https://status.secure.clinic/incident/283181#c5c083ac54c665246bcc7e9527833f0f8869567fc5893a67d74a1fb7fbc9eb00 Maintenance completed https://status.secure.clinic/incident/283181 Mon, 06 Nov 2023 16:10:00 -0000 https://status.secure.clinic/incident/283181#e6a0bdc31dd766dd8ed5b3aab54063d0f2641e020aef74c3e4eb7b07a1c8d321 Upgrade being planned to add new features.